Error: Cannot Run External Application "Librarian"



Several users have complained about a persistent error when launching the Librarian. The most common reason for this error is the inability of the App to write into the Windows user profile folder.

Specifically, the app uses the roaming profile of the user. Some IT departments restrict access to this folder causing the app to fail and display the error shown above.

Why Does the App Need Access to the Roaming Profile?

The app is able to operate speedily by caching family information on the users' workstation. It uses the windows roaming profile location for this purpose. The app cannot function without this functionality.

Can I re-path this location to another folder of my choice?

Currently, the app does not allow re-pathing. A future release may allow this option.